Returns
We regret at this time that we do not accept refunds or exchanges on any personalized items, or for the dislike of your item or color choice. Every order we process is done on a custom basis so if you have any doubt about what you are ordering we can gladly send you a sample.

Since we print exactly what you send us, we strongly suggest you carefully PPROOFREAD your order. We will not be responsible for re-printing an order you have entered or sent incorrectly.

If we make mistake we will gladly remake your item at no charge. Please notify us within 30 days of receipt of your item(S) so we can honor this request.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@namemaker.com.