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WHEN WILL MY ORDER SHIP?
ALL TIMES ARE APPROXIMATE AND STANDARD ORDERS ARE NOT GUARANTEED BY A SPECIFIC DATE.
Processing for items are running as follows:
For Ribbons, Gift Wrap & Stickers -aproximately 12 business days + shipping time- add a week for custom artwork.
For Woven Labels & Name Tapes: approximately 14 to 16 business days + shipping time
For 100% Cotton Woven Labels (specially loomed in Europe): 4 to 6 weeks
For Custom Printed or Woven Labels: 3 to 5 weeks
For Instock Non-Personalized Items- 5 business days + shipping time
*IMPORTANT- WHEN ORDERING MULTIPLE ITEMS, THE ITEM WITH THE LONGEST DELIVERY TIME FRAME WILL APPLY TO THE ENTIRE ORDER.
Please Note- First class mail has no tracking and we will not be responsible for the non delivery of items shipped but not received if sent first class mail
HOW DO I GET THE FREE PACK OF SILLY BAND (RUBBA BANDZ tm) BRACELETS?
Between March 16th and while supplies last we are offering a free pack (one pack contains 12 bracelets) of RUBBA BANDZ BRACELETS (silly bands). Offer is only valid with each individual purchase of $30.00 or more (not including ship/handling fee) when you enter the code: sillyband (in all lower case letters). Specific shapes can not be requested but Rubba Bandz styles can include the following: animal shapes, mystical shapes, glow in the dark animals, scented animals, dog shapes or fruit shapes.
WHAT ARE YOUR HOURS & OTHER GENERAL INFORMATION?
Our customer service department is open M-F 8:30 to 5:00 EST 800-241-2890
Phone number 1-800-241-2890
Fax number- 404-691-7711
Mailing address: PO Box 43821 Atlanta, GA 30336
CAN I REQUEST SAMPLES OF YOUR PRODUCTS?
We want our customers to be satisfied with the quality of our products or to be able to color match for a specific event. Therefore, we will gladly send out up to 5 different free stock samples of our labels & ribbons mailed (first class USPS) within the USA. Customers needing expedited samples or samples sent overseas must pay shipping fees. Please email sales@namemaker.com with the label style number, or ribbon colors you are interested in receiving.
Due to the nature of our printing process, equipment changes & set up times, we are unable to print your specific artwork, logo or wording on any of our samples. Creating a proof like this would require placing an order. We are also unable to ship samples of boxes, bags or other stock favor items.
CAN I USE MY OWN LOGO/ARTWORK/SPECIAL FONT?
Yes, we offer completely custom printed labels & ribbon with your logo/artwork.
or you can call, fax or write us with your requirements.
CAN I RUSH AN ORDER? Click Here to View Rush Fees, Production Times & Shipping Info
Standard Rush orders must be phoned in to our customer service department at 800-241-2890. All orders placed prior to 3:00 EST will be shipped according to which Rush Service you select. Shipping charges are extra.
IS YOUR RIBBON MATERIAL WASHABLE?
Yes, the black imprint color on our Satin Ribbon is machine washable. It must be washed in cold water, and your dryer setting should be between low and medium heat.
CAN I PLACE A REGULAR ORDER OVER THE PHONE?
Great News! We are now taking standard orders over the phone. please call us 800-241-2890 if you need assistance placing an order. We still have a RUSH SERVICE availanble as well. See above for information regarding our rush fees and services.
HOW MUCH RIBBON DO I NEED FOR MY PROJECT?
1. Take a piece of string or ribbon and tie it around your gifts, boxes or favors exactly the way you want the finished product to look (bow, knot, etc…)
2. Cut it to size, then measure the piece of ribbon or string.
3. Multiply the length size of your cut piece times the number of items the ribbon will adorn. For Example - You are making 120 favors boxes and the amount of ribbon needed for each box is a 12” piece. 12 x 120 = 1440 (this is the amount of inches needed for the 120 favor boxes)
4. Lastly, divide your total ribbon inches by 36. 1440/36= 40 (this is the total amount of yards you will need for your favor boxes)
5. Therefore, you will need to order 40 yards of continuous print ribbon from Name Maker.
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