WHAT ARE YOUR SHIPPING / HANDLING FEES & WHAT SHIPPING SERVICES DO YOU USE?
Our Web Site is set up to pull the rates directly off of the web sites of whichever shipping service that you select. Both Fed Ex and The United States Postal Service charge by the weight of your package, your delivery zip code, The state you live in as well as other factors which include rural area zip codes & home or business delivery. We offer both Fed Ex as well as United States Postal Service(USPS). We do charge a nominal handling fee which varies based on amount of items ordered.Please Keep in mind-Fed Ex Overnight & 2 Day air delivers on business days ONLY- NOT on Saturdays or Sundays.
The days listed are transit times and do not include the time it takes to make & process your order. We do offer Rush services which MUST be phoned in. Call us at 800-241-2890 to inquire.
During Holiday Times, You can visit either of these sites to see how their holiday schedules are running.
*All FED Ex is trackable
* United States Postal Service- Priority Mail is trackable but First Class Mail is not trackable
DO YOU SHIP INTERNATIONALLY?
We do ship internationally. Once you have added items to your cart and check-out, you will be able to view the shipping fees for the country you have selected. PLEASE NOTE: We DO NOT accept orders from Nigeria, Ghana, Indonesia, Romania, Malaysia, Singapore (along with a few other countries) due to a high volume of prior fraudulent occurrences. We reserve the right to refuse any order we deem suspicious, fraudulent or unacceptable for any reason. We reserve the right to perform additional credit card security checks when deemed necessary.
WHAT IS YOUR SHIPPING POLICY?
We make every effort to get your items to you quickly and efficiently. We asked that you please double check your shipping address as additional shipping charges will apply if your package is returned to us for an invalid or incomplete address.
Once an order is placed and in the warehouse for processing, we can not change the shipping information. Signatures are required on some packages, failure to sign can result in the package being returned to us.
We will not be held responsible for incurring the fee on returned packages or for shipping the item back to you, so additional fees will apply. Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. We also do not refund Rush or delivery fees for late deliverys due to acts of nature which include tornado, hurricane, snow, ice storms etc...) If this happens, call us immediately for further instructions. We are not responsible for refunding shipping and handling charges. If you return any non personalized items (this includes undamaged non personalized boxes ONLY) You must have an authorized return number provided by Namemaker and We charge a 15% restocking fee and we will NOT refund your shipping/handling charges- no exceptions.
If you choose to wave the signature and have the packaged delivered when you are not home, it will be your responsibility to pay for the cost of remaking and reshipping the item.
There are some occasions if you order more than one item they might be shipped separately and arrive to you at different times.
WHAT IF MY ITEMS ARE MISPRINTED OR DAMAGED IN SHIPPING?
If your order is misprinted or damaged, we will happily replace the EXACT order you placed and promptly ship it to you. You do not have the option to alter wording, color choice etc…
We are committed to make your item exactly as you specify (unless it is a special request we are unable to accomodate) therefore, we keep a printed sample of each item we make. We are then able to go back and review the item if there is an issue with an order.
Since we have no control over the shipping carrier, if your item is damaged in the mail, please keep your damaged package so that we can file a claim. Call us immediately for further instructions. We are not responsible for refunding shipping and handling charges. If you return any non personalized items (this includes undamaged non personalized boxes ONLY) You must have an authorized return number provided by Namemaker and We charge a 15% restocking fee and we will NOT refund your shipping/handling charges- no exceptions.